Have a question? We have an answer! Check out some of the most frequently asked questions we get below.

Q: How much does it cost for an inspection and estimate?

A: We offer free inspections. When you call us, we’ll schedule a time that works for you to set up your appointment. Then, an inspector will come out, evaluate your issue, and explain the problems you’re facing in an easy-to-understand way. In most cases, the inspector will leave a written repair estimate for your waterproofing, concrete leveling, or foundation problem.

Q: Can you give me a ballpark price on my foundation repair, waterproofing project, or concrete leveling project?

A: Each home and situation is unique, That’s why we offer free estimates on every project—to ensure you get the most accurate assessment possible for your commercial or residential repairs.

Q: My floors seem uneven, should I have the foundation repaired before I lay down new flooring?

A: If foundation issues are the cause of your uneven floors, you should absolutely have it repaired before putting down new flooring. If your new floors are installed before the foundation is fixed, you’re likely just going to encounter the same problems again. You can talk to our team to schedule a free estimate before starting on your new floors, so you’ll know whether or not settlement is the source of your issue.

Q: Is American Foundation & Waterproofing a chain or franchise?

A: American Foundation & Waterproofing is a family-owned company headquartered out of Maryville, TN. The repair products we use come from different manufacturers throughout the United States. Our team is always looking for the best products and manufacturers to choose from and work with, which is why you may have heard of some of our products before.

Q: How long have you been in business?

A: American Foundation & Waterproofing has been open since 2007. Our team of experts has more than 75 years of combined experience in the foundation repair, waterproofing, and concrete leveling industries working on both residential and commercial projects.

Q: Will you just sell me the products I need, so I can fix the problem myself or use another team to install them?

A: American Foundation & Waterproofing cannot sell our products due to purchasing agreements. The manufacturers we work with work hard to ensure the products they create are installed correctly, so our installers have many years or experience and training to make sure every product is installed to perform as intended by the producer.

Q: What’s your address?

A: Our main office is located at 1503 Old Mount Tabor Rd, Maryville, TN 37801.

Q: Do you repair sinkholes?

A: Yes, American Foundation & Waterproofing offers full-service sinkhole remediation services. We will be more than happy to work with your homeowner’s insurance company (if applicable) to take care of your home and property in the event of a sinkhole.

Q: Why should I choose American Foundation & Waterproofing over other companies that do the same work?

A: We pride ourselves on being driven by the quality of our work, not the number of projects we can complete. Our inspectors aren’t salesmen—they’re trained on the knowledge of the products we use and to understand why certain issues occur. That way, we can properly diagnose the issue on day one and offer the best solution possible. That repair is then installed by our own highly trained field technicians, not subcontractors.

Q: What kind of warranties do you offer?

A: While each repair may have different warranties based on what product is used, most of our major structural repairs carry between a 25-year and Lifetime of Structure Warranty that is transferable to the next home or building owner without any transfer fees or time limits. Ask your inspector for details.

Q: Can you help me get the mold out of my crawl space?

A: Yes, American Foundation & Waterproofing performs fungal remediations in crawl spaces. Once the mold is gone, we can offer solutions such as vent sealing, dehumidifiers, vapor barriers and crawl space encapsulation to prevent the mold from returning.

Q: My finished basement has moisture/water issues, Do I have to remove my flooring, paneling or drywall in order to get an estimate?

A: It would be best if the block or brick wall was exposed for inspection. If you’re not sure as to where or how much, one of our inspectors can come out to evaluate the problem areas and recommend which areas of the floor, paneling, or drywall should be removed for a proper, thorough inspection.

Q: Can I just pick up the materials at Home Depot or Lowe's and repair this stuff myself?

A: A version of the products we use may or may not be available at your local home improvement store. However, not all products are created equally. Our products are warrantied solutions because they’re engineer-tested and approved for efficacy and safety. Plus, our installers have many years of experience and training, so the products we install are sure to perform as designed. 

Q: Do you waterproof the inside or outside of the basement?

A: At American Foundation & Waterproofing our technicians can waterproof both the exterior basement wall and the interior of the basement. However, an exterior dig does not guarantee waterproofing against groundwater that is forced up through the basement floor by hydrostatic pressure. An interior basement waterproofing system is the only way to guarantee a dry basement, and it comes with our life of structure transferable warranty.

Q: Is the work you perform on my home going to tear up my yard?

A: This is dependent on the type of repair needed. American Foundation & Waterproofing will take care to do as little damage as is possible, however, some repairs can be destructive to the yard. When the repair is complete, our team will re-grade, seed and hay any adversely affected areas.

Q: Do you service Georgia, North Carolina, Kentucky, or Virginia? I’m right across the state line.

A: We DO service parts of Northern Georgia and Western North Carolina, but we unfortunately DO NOT service Kentucky or Virginia at this time.

Q: Are your warranties transferable?

A: Yes, our warranties are transferable to the next homeowner without any transfer fees or time limits if and when you decide to sell your home.

Q: Do you offer financing plans?

A: Financing is available through our trusted 3rd party lender—after receiving your estimate, we can put you in touch to come up with a financing plan that works for your life and budget. American Foundation & Waterproofing offers 6-month and 12-month same-as-cash financing plans as well as traditional financing with interest based on credit.